Shipping policy
Shipping location
We currently ship within Ireland only.
Shipping method
All orders are shipped using An Post, Ireland’s national postal service.
Processing times
Orders are processed within 1–2 business days (excluding weekends and public holidays) after payment has been received.
You will receive a confirmation email once your order has been dispatched.
Delivery times
Estimated delivery times once dispatched:
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Republic of Ireland: 1–3 business days via An Post
Delivery times are estimates and may vary due to factors outside our control, including postal delays, peak periods, or weather conditions.
Shipping costs
Shipping costs are calculated at checkout and will be displayed before payment is completed.
Tracking
Where available, tracking information will be provided once your order has been dispatched.
Delivery issues
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
If your order is delayed, missing, or marked as delivered but not received, please contact An Post directly in the first instance using your tracking number. If you need assistance, you can contact us at kookdbyaoifs@gmail.com, and we will do our best to help.
Damaged items during shipping
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can investigate and resolve the issue.
Undelivered or returned parcels
If an order is returned to us due to:
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An incorrect or incomplete address
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Refusal of delivery
We may require payment of additional shipping costs before re-dispatching the order.
Contact information
For any shipping-related questions, please contact us at: